Refund, Return / Exchange Policy

Please note that due to the nature of the Products, the Customer does not have a cooling-off period of any kind after acquiring an unsealed Product or after unsealing a sealed Product. Once a Product is unsealed, no refunds or reimbursements will be offered unless in the cases where the product delivered is invalid or had already been redeemed prior to delivery. If this is not your case, and your Product is unsealed, we will not issue a refund.

As explained above in “Availability of Third-Party Services”, the purchase of Products through giftcardflix depends on the proper functioning of third-party systems.

Therefore, from time to time, the failure of such systems may cause a transaction to fail, meaning:

The Customer did not receive the Product;
The Product was received, but cannot be redeemed on account of it having been previously redeemed; or
The Product was received, but cannot be redeemed on account of it not being valid.
In these cases, the Customer qualifies for a refund.

In case the Customer does not receive the Product after having paid and appropriate diligences are taken by giftcardflix to provide for the delivery of the Product or understand the cause of the delay, the Customer may request a refund.

In case the Product was received but cannot be redeemed, the Customer shall inform us. We will then start appropriate diligences with the relevant third-party providers in order to correct the issue. Should the third-party provider fail to correct the issue and agree to refund us, we will then refund the Customer.

In case of technical error causing the Product not to be delivered to the Customer, we will refund the Customer in full by crediting its giftcardflix Balance or with a return transaction in the same cryptocurrency.

In case of overpayment, a Customer may also request a refund in the amount paid in excess, deducted from any transaction fees.

In case of underpayment, a Customer may 

(i)    Pay the outstanding amount and receive the Product,

 (ii)  Ask for a refund in the same cryptocurrency to the same wallet, deducted from any transactions fees or

 (iii) Ask for a refund in their giftcardflix Balance.

In case of balances exceeding the applicable limit a refund will be issued to a Customer upon mandatory identity verification of the account holder. Refusal to conduct verification may lead to giftcardflix freezing the account and any remaining credit until such verification is completed.

Customer verification may also be demanded in order to process exceptional refunds or in situations where giftcardflix deems it necessary for compliance reasons.

If you qualify for a refund (either because your Product is sealed, malfunctioning, or you overpaid or underpaid), you must request it within 30 days from the date of the transaction. After 30 days, the decision to issue a refund or not is made at the sole discretion of giftcardflix. Refunds requested after 30 days will be made in the form of a giftcardflix Check-out Card in the amount of the refund.

Please note that we do not, in any event, refund any transaction fees paid by the Customer that are specific to the payment option selected by the Customer.

We reserve the right to refuse refunds when the costs of refunding exceed the amount to be refunded. The amount of time required to process any refunds request will vary and may take some time.

We also reserve the right to ask you for further information before issuing refunds.

For the purposes of requesting a refund or any further information, the Customer shall contact Support@giftcardflix.com or use the chat available at giftcardflix.